faq
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
faq [2014/09/30 06:17] – [How do I connect my Windows BYOD? to the SMIS-WIN Network?] djf | faq [2023/12/13 02:39] (current) – Feldmeyer, DJ | ||
---|---|---|---|
Line 3: | Line 3: | ||
This is the FAQ page. We've referred you here because the question you've asked is one that we receive often -- not because we don't care enough to answer your question individually. By putting our answers here, we're making sure to give you a thorough reply that's consistent with what we're telling others. And it saves everyone a bit of time. | This is the FAQ page. We've referred you here because the question you've asked is one that we receive often -- not because we don't care enough to answer your question individually. By putting our answers here, we're making sure to give you a thorough reply that's consistent with what we're telling others. And it saves everyone a bit of time. | ||
- | ===== How do I connect my Windows | + | ===== How do I connect my BYOD to a St. Mary's printer? ===== |
- | + | ||
- | Please see this article: [[smiswin_windows_byod|How to Connect a Windows BYOD to the SMIS-WIN Network]] | + | |
+ | [[https:// | ||
===== How do I connect to the Guest Network? ===== | ===== How do I connect to the Guest Network? ===== | ||
- | Please see this article: [[smisguest_connection|How to Connect to the SMISguest WLAN]] | + | Please see this article: [[smisguest_connection|How to Connect to the St Marys Guest network]] |
- | + | ||
- | ===== For teachers: Connect your iPad/ | + | |
- | + | ||
- | Click on the Settings app. | + | |
- | + | ||
- | {{: | + | |
- | + | ||
- | Select Wi-Fi. Under the " | + | |
- | + | ||
- | {{: | + | |
- | + | ||
- | Enter your St. Mary's email username and password and click the Join button. | + | |
- | + | ||
- | {{: | + | |
- | + | ||
- | On the Certificate screen, click the Accept button. You should now be connected to the SMIS-WIN wireless | + | |
- | + | ||
- | {{: | + | |
- | + | ||
- | + | ||
- | ===== Mail server information ===== | + | |
- | + | ||
- | Please find [[mail_server_info|St. Mary's Mail Server Information]] here. | + | |
- | + | ||
- | + | ||
- | ===== Saving files from Pages, Keynote or Numbers (version '11) to version '09 ===== | + | |
- | + | ||
- | If students are submitting files in a higher version and you can't open them, have them [[downsaving_iwork_files|follow this guide to save the files in a lower version]]. | + | |
- | + | ||
- | + | ||
- | ===== How do I make smaller PDF file sizes on a Mac? ===== | + | |
- | + | ||
- | [[http:// | + | |
- | + | ||
- | ===== How do I change my password -- Windows ===== | + | |
- | + | ||
- | [[http:// | + | |
- | + | ||
- | If you change your St. Mary's password on Windows, it changes your e-mail password as well. | + | |
- | + | ||
- | + | ||
- | ===== How do I avoid changing DVD regions? ===== | + | |
- | + | ||
- | Please refer to [[avoiding_dvd_region_changes|these instructions]] (Windows only). | + | |
- | + | ||
- | ===== Why do I get spam? ===== | + | |
- | + | ||
- | **I also use SuperWhizzyMail and never get spam there.** | + | |
- | + | ||
- | Spam happens. It's an industry worth hundreds of millions -- if not billions -- of dollars annually. The spammers have strong financial incentives to work their way around our filters, while we have limited resources to fight back. We're using industry best practices to fight spam, but it's a cat-and-mouse game. Until the fundamental nature of e-mail changes, spam will be an unfortunate fact. | + | |
- | + | ||
- | As to why you get spam at your school address but not at some other service, well, that's a nearly impossible question to answer. There are a number of factors which determine how likely a particular address is to be targeted by spam, and how likely that spam is to succeed. If you're not receiving spam at a different address/ | + | |
- | + | ||
- | * [[http:// | + | |
- | + | ||
- | ===== I got a bounced message, but I never sent any message to that address. ===== | + | |
- | + | ||
- | **Has my account been hacked?** | + | |
- | + | ||
- | No. This is an example of " | + | |
- | + | ||
- | * [[http:// | + | |
- | * [[http:// | + | |
- | + | ||
- | ===== Can I have my St. Mary's e-mail forwarded to an external account? ===== | + | |
- | + | ||
- | **I'd really like to receive my St. Mary's mail at Gmail, Hotmail, Yahoo, or SuperWhizzyMail** | + | |
- | + | ||
- | Forwarding mail from your St. Mary's account to an external address is simple to accomplish, but would open the door to a support nightmare. Let's look at some of the potential issues: | + | |
- | + | ||
- | * **We can't guarantee your mail will be delivered to an external address.** If you come to us and say you didn't get a particular mail at your St. Mary's account, we have ways of checking what happened. In contrast, if you didn't receive a particular mail at an external account, all we can tell is whether it was sent from St. Mary' | + | |
- | * **We can't guarantee your mail will be delivered from your external account to your colleagues at St. Mary' | + | |
- | * **We can't guarantee that mail forwarded to an external account won't be tagged as spam. We can't guarantee that mail sent from your external account to your colleagues at St. Mary's won't be tagged as spam.** We can ensure that mail sent between two St. Mary's accounts will not be tagged as spam. We can make no such guarantee about mail when an external provider is involved. | + | |
- | * **We do not have any technical support contact at the external provider.** If you ask us for help with your external mail account, there is literally nothing we can do. (You, as the account holder, may be able to get some help from the provider' | + | |
- | + | ||
- | For these reasons, supporting an e-mail account that has been forwarded to an external account is vastly more complex than supporting a St. Mary's mail account -- and in some cases, it's literally impossible. Therefore we will not forward mail from St. Mary's accounts to external accounts. | + | |
- | + | ||
- | ==== You may be able to check your St. Mary's account from your external provider. ==== | + | |
- | + | ||
- | It may be possible for you to retrieve your St. Mary's mail as a POP account from your external provider. You will need the following information: | + | |
- | + | ||
- | * St. Mary's POP server: mail04.smis.ac.jp | + | |
- | * St. Mary's SMTP server: mail04.smis.ac.jp | + | |
- | * Your St. Mary's user name | + | |
- | * Your St. Mary's password | + | |
- | + | ||
- | See your provider for details about how to set this up. We do not offer any assistance or support apart from the information above. | + | |
- | + | ||
- | ==== Important note: ==== | + | |
- | + | ||
- | **If you set up your external provider to address your mail using your St. Mary's address, then it will be tagged as spam to St. Mary's recipients.** | + | |
- | + | ||
- | For example, suppose I'm using my Yahoo account, superhotITdude@yahoo.com, | + | |
- | + | ||
- | When that message is received by St. Mary' | + | |
- | + | ||
- | For details how it's possible to change the sender information on an e-mail, and why " | + | |
- | + | ||
- | ===== Repairing a dead hard drive ===== | + | |
- | [[http:// |
faq.1412057830.txt.gz · Last modified: 2014/09/30 06:17 by djf