Issues with the SMISguest network generally fall into the following categories:

• Failure to authenticate
• DHCP / DNS issues
• Disconnection when device sleeps
• Guest ID is expired

After connecting to the SMISguest WLAN, the client needs to open a browser window and authenticate to the wireless controller. With some operating systems / browsers, the authentication screen will open automatically upon connecting to the WLAN. With others, the user must launch a browser and navigate to a non-SSL website.

This is common on app-based devices such as iPads and iPhones. Apps which require an internet connection will not operate until the browser-based authentication is completed.

See this guide for authenticating.

A common issue is having the wrong user name / password.

To complete authentication via the SMISguest network and for subsequent web browsing, the client must receive an IP address via the DHCP protocol, and must use the St. Mary's DNS servers.

Common issues with this would be the use of a fixed IP address or the use of external proxy servers.

Many devices (and iPads / iPhones in particular) tend to lose their authorization when they sleep. The user is prompted to authenticate again even though the authentication period (usually 4 hours) has not expired.

Please see this note to avoid this issue.

The guest ID must be reset by the system administrators every 30 days. If the client has entered the proper user name and password, but receives a “Login error” message, contact the system administrators to reset the guest ID.