Differences

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--- smisguest_connection:troubleshooting [2014/02/05 05:17] – [Client-side tests] djf
+++ smisguest_connection:troubleshooting [2014/02/05 06:14] (current) – [Client-side tests] djf
@@ Line 63: / Line 63: @@
 (Similar for iOS 6)
-  - Go to Settings
+  - Go to **Settings**
-  - Go to Wi-Fi
+  - Go to **Wi-Fi**
-  - Tap on the active Wi-Fi connection (SMISguest)
+  - Tap on the active Wi-Fi connection (**SMISguest**)
   - Verify the IP Address
@@ Line 74: / Line 74: @@
 == Addresses to PING ==
-  * The domain controller at dc03.smis.ac.jp\\ 172.16.1.8
+  * The domain controller at **dc03.smis.ac.jp**\\ 172.16.1.8
-  * The St. Mary's website at www.smis.ac.jp\\ 172.16.101.36
+  * The St. Mary's webserver at www.smis.ac.jp\\ 172.16.101.36
   * An external, non-SSL website\\ (e.g., www.toyota.co.jp)
+In each case, ping the FQDN (e.g., **dc03.smis.ac.jp**) and look for the IP address (again, e.g., 172.16.1.8) in the response.
 == Mac ==
@@ Line 104: / Line 106: @@
 Use of external DNS will hinder or block use of the SMISguest network. Typically one or more of the PING tests described above will fail to produce an IP address, or will produce a different IP address than the ones shown.
+**Important note** Third-party browsers may have their own DNS settings, independent of the operating system settings. The following settings are for the respective operating systems, and can be assumed to hold for the OS default browser.
+**smis.ac.jp DNS servers ** (internal network only)
+  * DC02.smis.ac.jp\\ 172.16.1.10
+  * DC03.smis.ac.jp\\ 172.16.1.8
+== Mac ==
+  - Go to **System Preferences** > **Network**
+  - Select **Wi-Fi** and click **Advanced**
+  - Click the **DNS** tab
+  - Verify that the expected DNS addresses are shown
+== Windows 7 ==
+(Similar for other versions of Windows.)
+  - Right-click on the wireless signal icon in the Taskbar and choose **Open Network and Sharing Center**
+  - Click on **Change adapter settings**
+  - Right-click on **Wireless Network Connection X** and choose **Properties**
+  - Click on **Internet Protocol Version 4 (TCP/IPv4)** and click the **Properties** button
+  - Verify that "Obtain DNS server address automatically" is selected
+== iOS 7 ==
+(Similar for iOS 6)
+  - Go to **Settings**
+  - Go to **Wi-Fi**
+  - Tap on the active Wi-Fi connection (**SMISguest**)
+  - Verify that the expected DNS addresses are shown
 === Checking for an external proxy ===
 Use of an external proxy will hinder or block use of the SMISguest network. This may or may not result in a failure of one or more of the PING tests shown above.
+**Important note** Third-party browsers may have their own proxy settings, independent of the operating system settings. The following settings are for the respective operating systems, and can be assumed to hold for the OS default browser.
+== Mac ==
+  - Go to **System Preferences** > **Network**
+  - Select **Wi-Fi** and click **Advanced**
+  - Click the **Proxies** tab
+  - Verify that no protocols are selected for proxying
+== Windows 7 ==
+(Similar for other versions of Windows.)
+  - Open the **Internet Options** control panel\\ * **Start** orb > **Control Panel** > **Network and Internet** > **Internet Options**, or\\ * **Start** orb > **Control Panel** > **Internet Options**
+  - Click the **Connections** tab
+  - Click the **LAN settings** button
+  - Verify that **Automatically detect settings** is checked in the **Automatic configuration** pane
+  - Verify that the checkbox under **Proxy server** is unchecked
+== iOS 7 ==
+(Similar for iOS 6)
+  - Go to **Settings**
+  - Go to **Wi-Fi**
+  - Tap on the active Wi-Fi connection (**SMISguest**)
+  - Under **HTTP PROXY**, verify that **Off** is highlighted
+**Note** Setting the **HTTP PROXY** to **Auto** can help the device remain connected when it sleeps. But if there's difficulty connecting, try first with the **Off** setting.
 ===== Disconnection when device sleeps =====