itfaq

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====== Connecting to the SMISguest network ======

The following instructions are workarounds for the certificate error issue. Once that is resolved, these steps should no longer be necessary.

  - Choose SMISguest from the list of available SSIDs
  - If a browser window does not automatically open, then manually open either Chrome or Firefox to continue. If necessary, try to access a web page (such as [[https://www.smis.ac.jp/|www.smis.ac.jp]]).
  - Continue with the relevant workaround listed below.

===== MacOS sign-in page =====

If the following sign-in page appears on macos, click the Close button and then the Cancel button. This page cannot be used to authorize to the Guest network at this time.

{{:faq:macos1.jpg?nolink|macos sign-in page}}

===== Chrome on MacOS =====

To sign into the Guest network using Chrome on MacOS, you must add the certificate to your keychain and then update the trust setting.

  - In the Chrome browser, verify that you are at the sign-in page.\\ (If this does not appear, try navigating to a website.)\\ {{:faq:chrome1.jpg?nolink|Chrome sign-in page}}
  - Ignore the Connect button. Instead, click on the "Not Secure" button in the navigation bar.
  - Click on "Certificate (invalid)" option.
  - Drag the certificate icon to the Finder (desktop).\\ (Click OK to close the dialog and quit Chrome.)\\ {{:faq:chrome2.jpg?nolink|Self-signed root certificate icon}}
  - In the Finder, double-click the certificate icon to install the certificate in the Keychain. Click the Add button to continue.\\ {{:faq:chrome3.jpg?nolink|Install certificate in Keychain}}
  - In Keychain Access, double-click the certificate named 192.0.2.1 to open its properties. Expand the Trust setting, and change "When using this certificate" to "Always Trust".\\ {{:faq:chrome4.jpg?nolink|Always Trust}}
  - When you are prompted to change your Certificate Trust Settings, enter your admin username and password and click the Update Settings button.
  - Close the certificate properties and Keychain Access. Relaunch Chrome and sign into the guest network.

===== Firefox =====

  - In the Firefox browser, look for the "Open Network Login Page" button.\\ {{:faq:firefox1.jpg?nolink|Open Network Login Button}}
  - At the next screen, click the Advanced button.\\ {{:faq:firefox2.jpg?nolink|Advanced button}}
  - At the following screen, click the "Accept the Risk and Continue" button.\\ {{:faq:firefox3.jpg?nolink|Accept Risk and Continue button}}
  - Log into the guest network.

==== Firefox SEC_ERROR_REUSED_ISSUER_AND_SERIAL error ====

In some cases you may see the following error in Firefox:

<code>Secure Connection Failed. 

Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL</code>

Please follow the instructions below to clear this error.

=== Windows ===

  - Close all instances of Firefox
  - Delete C:\Users\%userprofile%\AppData\Roaming\Mozilla\Firefox\Profiles\%profile.default%\cert_override.txt
  - Delete C:\Users\%userprofile%\AppData\Roaming\Mozilla\Firefox\Profiles\%profile.default%\cert8.db
  - Proceed as above

=== MacOS ===

  - Close all instances of Firefox
  - Go to folder: ~/Library/Application Support/Firefox/Profiles/<profile folder> 
  - Delete cert_override.txt & cert9db
  - Proceed as above