Differences

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--- ios_wlan [2014/09/30 06:21] – djf
+++ ios_wlan [2014/09/30 06:28] (current) – djf
@@ Line 1: / Line 1: @@
 ====== Connect your iOS device to the wireless network ======
+How to connect your iOS device (iPad, iPhone, iPod Touch) to the SMIS-WIN wireless network\\ For St. Mary's users (faculty, staff and students) using a smis.ac.jp ID
 Click on the Settings app.
@@ Line 9: / Line 11: @@
 {{:img_0003.png?200|}}
-Enter your St. Mary's email username and password and click the Join button.
+Enter your smis.ac.jp username and password and click the Join button.
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@@ Line 17: / Line 19: @@
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+===== Troubleshooting =====
+If you experience any difficulty connecting with the instructions above, please verify the following and then try the steps below.
+  * Make sure you have a valid smis.ac.jp username and password
+  * Make sure the ID has permission to connect to the network
+==== Method 1 ====
+  - Tap on the Settings icon
+  - Tap on Wi-Fi
+  - Tap on the SMIS-WIN network
+  - When the network details load, tap on "Forget This Network"
+Then try the steps at top again.
+==== Method 2 ====
+Only use this if Method 1 doesn't resolve your problem. This will delete all network information (including any non-St. Mary's networks you may have set up) and restart the device.
+  - Tap on the Settings icon
+  - Tap on General
+  - Scroll down and tap on Reset
+  - Tap on "Reset Network Settings"
+After the device restarts, try the steps at top again.